Refund Policy

One-time setup and onboarding fees are 100% non-refundable once environment provisioning or technical configuration has commenced. If you cancel before any provisioning work has started, contact us and we will refund the setup fee.

Monthly service is cancel-anytime. When you cancel, your plan stays active through the end of the current billing period and is not renewed; we do not prorate or refund the current month. You keep access until the period ends.

Committed-term agreements (including multi-month Clinical Front Desk subscriptions) require fulfillment of the initial term. Early cancellation triggers an immediate charge equal to 100% of the remaining monthly software fees for the unexpired commitment period. Direct third-party charges (such as Vapi HIPAA-compliance fees) are billed directly by the provider and are non-refundable.

Please talk to us before opening a dispute or chargeback with your card issuer. Most billing questions are a misunderstanding we can resolve in minutes, and a dispute freezes the charge and starts a formal process on both sides. Email us first — if a refund is owed under this policy, we will issue it directly and faster than a dispute would.

Questions about a charge or this policy: legal@growthagentsystem.com